Added to the resources page at http://avien.net/blog/pc-support-scam-resources/: a blog for ESET on support scams. To be precise, how support scammers sometimes convince you that they’re providing product support on behalf of the vendor.
- By social engineering in the course of a cold-call.
- By seeding the web with sites and using SEO to promote them that support their claims to provide AV tech support, though they’re unlikely to claim there that they’re directly affiliated with individual companies.
I had a lot of helpful discussion with ESET’s support team that inspired the article. And I regard this kind of fraud as an insult to the sterling work that real AV tech support teams do.
David Harley CITP FBCS CISSP
Small Blue-Green World
ESET Senior Research Fellow