Support scam paper at Virus Bulletin 2014

If you keep an eye on the support scam resources page on this site, you’ll have noticed that Malwarebytes’ Jérôme Segura has written quite a few pieces on the topic (more than I have recently), demonstrating that the game is still afoot, even if the rules have changed.

At Virus Bulletin, later this week, Jérôme presents his paper ‘Tech Support Scams 2.0: an inside look into the evolution of the classic Microsoft tech support scam‘: it’s scheduled for 16.00 on Thursday 26th. I’m sure it will be well worth hearing, and I’m only sorry I can’t be there to hear it. (Though I do have a paper being presented there by my co-authors Aleksandr Matrosov and Eugene Rodionov:

You may also recall that back in 2012 I wrote a paper with Martijn Grooten of Virus Bulletin, Steve Burn of Malwarebytes, and independent researcher Craig Johnston (a former colleague at ESET): My PC has 32,539 errors: how telephone support scams really work. (The same team also wrote a related paper for CFET: FUD and Blunder: Tracking PC Support Scams. As part of the run-up to Virus Bulletin 2014, Martijn gives a preview on the Virus Bulletin blog of what to expect from the presentation: VB2014 preview: Tech Support Scams 2.0: an inside look into the evolution of the classic Microsoft tech support scam.

David Harley
ESET Senior Research Fellow

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