If you keep an eye on the support scam resources page on this site, you’ll have noticed that Malwarebytes’ Jérôme Segura has written quite a few pieces on the topic (more than I have recently), demonstrating that the game is still afoot, even if the rules have changed.
At Virus Bulletin, later this week, Jérôme presents his paper ‘Tech Support Scams 2.0: an inside look into the evolution of the classic Microsoft tech support scam‘: it’s scheduled for 16.00 on Thursday 26th. I’m sure it will be well worth hearing, and I’m only sorry I can’t be there to hear it. (Though I do have a paper being presented there by my co-authors Aleksandr Matrosov and Eugene Rodionov:
You may also recall that back in 2012 I wrote a paper with Martijn Grooten of Virus Bulletin, Steve Burn of Malwarebytes, and independent researcher Craig Johnston (a former colleague at ESET): My PC has 32,539 errors: how telephone support scams really work. (The same team also wrote a related paper for CFET: FUD and Blunder: Tracking PC Support Scams. As part of the run-up to Virus Bulletin 2014, Martijn gives a preview on the Virus Bulletin blog of what to expect from the presentation: VB2014 preview: Tech Support Scams 2.0: an inside look into the evolution of the classic Microsoft tech support scam.
ESET Senior Research Fellow