It’s common for tech support scams to be referred to as ‘the AMMYY scam’ or ‘the TechViewer scam’: not because these remote access utilities/services are not legitimate (they are), but because they are commonly misused by tech support scammers to access their victims’ systems. (Which is why some security products flag it as ‘potentially unwanted’ or potentially unsafe’.)They do this for two main reasons:
- To fabricate ‘proof’ that the system is compromised by malware or otherwise at risk, so that the victim will pay for ‘assistance’ from the scammer.
- To make changes to the victim’s system (or, sometimes, to pretend to make changes) that are meant to prove that the scammer is providing a chargeable service. Sometimes the scammer will add useful utilities, but in that case they’re usually applications that the victim could get for free elsewhere. Sometimes the additions are less useful, and might even be harmful.
In addition, the scammer will sometimes make changes to the system that are downright malicious: in particular, if the victim gives him access to his system but is reluctant to proceed with allowing the changes or making payment, the scammer will often deprive (or try to deprive) the victim of the ability to use the system at all.
The Buhtrap operation described in a blog by my ESET colleague Jean-Ian Boutin isn’t directly connected with tech support scams, as far as I know, but it did involve the misuse of the Ammyy Admin utility. People who downloaded the free version from the Ammyy site while it was compromised would, in Jean-Ian’s words have been served…
…a bundle containing not only the legitimate Remote Desktop Software Ammyy Admin, but also an NSIS (Nullsoft Scriptable Installation Software) installer ultimately intended to install the tools used by the Buhtrap gang to spy on and control their victims’ computers.
It’s not clear how the site came to be compromised – Ammyy’s designers apparently never responded to ESET’s warnings – but it’s now clean: however, the malicious installation bundle was being served for about a week. Jean-Ian comments:
If you downloaded and installed Ammyy Admin recently, your computer might be compromised by one of the malware described above. Since we do not know exactly when the attack started nor if the site is still compromised, we recommend that you take precautionary measures and use or install a security product to scan and protect your computer.
Obviously, this could include tech support scam victims directed to that specific page, as if they hadn’t been victimized enough already. 😦