For the Register, Kat Hall revisits the allegations that the security of TalkTalk customers was compromised by data leaked to support scammers. In the BBC’s Moneybox programme it was claimed that ‘criminals appear to have accessed the details of TalkTalk engineer home visits and have gone on to use this information to trick customers’.
It’s not altogether clear that there is a direct link, but Hall points out that:
‘At the end of January, TalkTalk said it was considering cutting ties with its Indian call centre provider after three employees at the site were arrested for allegedly scamming customers.’
Added to the support scam resource page.