Support scam alert from the FBI

Another FBI alert, this time summarizing an increase in reports of tech support scams. While law-enforcement alerts are often behind the curve, there are several points well worth noting here:

  • The addition of two approaches to initial contact that have been particularly noticeable recently:
    • Via BSOD/locked screen
    • Addition of an audio message urging the victim to report the issue to a fake support line
  • An uptick in the variation where the scammer offers a ‘refund’ on ‘services’ previously paid for. This isn’t the technique much favoured by 419 scammers where the scammer takes advantage of the time it can take for a cheque to clear. Instead, the scammer persuades the victim to give the scammer remote access to the victim’s account as well as to his or her PC.

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