I’m not very good at engaging with tech support scammers directly on the phone. Back in the heyday of coldcalling scammers, I would try to string them along for a while just to see if they had any new wrinkles and gambits I ought to know about. But to be honest, I tended to get too angry, too quickly, and often blew it by telling them exactly what I thought of them. Or, in one or two cases, by dissolving into uncontrollable laughter at some of their more outrageous claims. But for me, it hasn’t really been about entertainment.
Certainly we’ve learned a lot over the years from people who’ve pretended to let a scammer onto their precious systems, but in reality have simply enticed him onto a disposable virtual machine and simply refreshed the image when they’d had their fun. My only reservation is that if you let a scammer within a hundred miles of accessing your system remotely, you’d better be sure you know what you’re doing.
There are, of course, people who are at least in part driven by the desire for amusement and to waste a scammer’s time and energy. And while I think this is more a matter of diversion than of having a real impact on the problem, I certainly don’t object in principle to eating into a scammer’s profit margins.
David Bisson describes for Tripwire an interesting way to waste a scammer’s time : One Researcher’s Plan to Broadside Known Windows Tech Support Scammers. He says:
Jolly Roger Telephone Company … specializes in creating bots that blend artificial intelligence and pre-recorded phrases together all for the sake of “talking” with inbound telemarketer scammers. In most cases, the bots waste several minutes of the scammers’ time before the fraudsters catch on and disconnect.
…now there is a way to fight back. The Jolly Roger Telephone Co. provides a friendly, agreeable, patient robot that talks to these rude telemarketers for you. It is happy to chat, and will typically keep an unwary salesperson engaged for several minutes.
I’m certainly not saying you should use its services, and I’m not even sure I’ll add it to the resources page here. But you might at least get some amusement by wandering around its site for a few minutes. Personally, I’d rather make a few scammers walk the plank.