Update to Tech support scams resource page
Article by me for ESET: Tech support scams and the call of the void
“Christopher Burgess for Security Boulevard on what happens When Scammers Fill the Tech Support Void … says: “I still haven’t figured out why those companies that provide tech support tend to hide the connectivity to these saviors of their brand in the weeds of the website, but they do, and we search—and sometimes we strike gold.”
However, I don’t think the reluctance of companies to draw attention to their support services is too much of a mystery…”
There may be persuasive reasons why providers are reluctant to engage directly with their customers, but the consequences may be grim for both provider and customer.